My first experience with this practice was in April 2007, when I took my cat in for an eye infection and was charged $227 for the treatment (exam, eye test, and eye drops). When I examined the detail, I realized they had charged me $75 for me to leave my cat there for the day (between 9 am and 6 pm). I questioned that and apparently it is standard practice to charge their customers for "hospitalization" when someone leaves their pet there for the day.
I had asked them over the phone before making the appointment whether it would be OK to leave my cat there while I worked and pick her up on my way home, and they said it would be fine with no mention of ANY charge for that service. Other vets we have used always included the ability to leave our pet for the day, usually at no additional charge.
We had selected Bastet since it is right around the corner from my job, but we definitely won't be going back. The care our cat received was OK, but did not stand out as any better than the care at other vets we have used. And to pay $75 for kitty day care is RIDICULOUS!!! We have 3 cats, and the staff at Bastet confirmed that if I were to drop the 3 off for exams and vaccinations and pick them up the same day, we would be charged $225 just for the day boarding, plus the exam and vaccine charges. Can you believe that?