Hi All! I recieved Barry's Bootcamp this Christmas from my fiance (I asked for it), so I have not experienced the customer service issues that others mentioned. Now on to what's important, these workouts are great! My idea of great is a workout that makes me sweat and makes me feel muscles I am not use to feeling on each subsequent day. This workout is not for those starting out! There is quite a bit of jumping and switching positions from up right to floor very quickly. This is not a quick fix that can be done once a week. To be successful you must follow a consistent plan, whether it be the calender provided or one that you make for yourself along with a healthy diet (i.e. say no to eating out or keep it to a bare maximum like bi-monthly). If you like an energetic workout this one may be great for you. Keep in mind there is a return period! So, if you hate it don't hesitate to sent it back this is a large company that in this economy can't stand to have a black mark on it's record for not holding up their end of the deal. If you love it, join the club! I think this is a great program, and I have tried ever so many!