I accidentally gave them 1 star. Didn't mean to do that.
Roger gave me an estimate that I was pleased with and we set a date for one tree to be brought down.
He said it would take 3 people 2 1/2 hours.
As the date neared I called 5 times, 3 different numbers, before I was able to get ahold of Roger to find out what time he'd be showing up. He'd decided to take the weekend off and had given the job to an associate.
The associate did not call me. I had to called him. I went over the size, location and logistics of taking the tree down and he agreed to 10am the following day. He had talked to Roger and knew the bid.
He had all the details he needed from both Roger and I.
He showed up an hour late, without his gear, with 1 other person to help, and between the 2 of them, decided the job was underbid, called Roger and discussed it with him, then said they didn't have time to do it, I'd have to call Roger, and left.
Over the course of 2 weeks since I left 4 messages with Roger and now, after 4 weeks have gotten no response at all.