We have taken our cocker spaniel here a few times. The first time, about three years ago, they did a great job so we kept going, and we were happy with the grooming. But the last two times have been HORRIBLE. It seems like they changed groomers and this new one just has no clue of what shes doing. Our first bad experience -we had asked for the cut we always get, short body and long ears- but apparently she decided she was going to do an spaniel cut (not even well done!) so we took him back to get it fixed and he came back looking still a little shaggy. Anyways, we decided to give then another try,,, HUGE MISTAKE!!!!!!! Whatever she thougth she was doing i cant tell. The body was uneven and she hadnt even touched the ears. My five year old could have done a better job than that. No wonder they called us after only half an hour to pick him up,,, when we asked for her to fix the ears and body we got a lost look on the eyes of the front desk girl and a dog back in two minutes. It look like she just had grab a trimmer and ran it thru the ears once to get us out of there. Will NEVER be going back.