Some background first. My husband and I are not rich. I am a corporate travel agent. My husband works for his family business overseeing the building of homes. This information about my husband alone should tell you what kind of a year we've been having from a business standpoint . We have a gentle and adored 6 year old lab named Harley. We decided to board Harley at Barking Hound Village on Cheshire Bridge. We had used this location during our wedding in March without incident. We returned home on Saturday the 15th, arriving at 7pm. Our plans were to get Harley on Sunday the 16th at 2pm. One hour after arriving home on the 15th, Barking Hound Village called to let us know Harley had been attacked by another dog. We waited through 2 more update calls; then decided to head for the pet emergancy room at Pets are People Too at Ansley. (we were exhaused?having been traveling home since 8am). When we arrived we were informed Harley would need surgery. The employess at Barking Hound told us the attack dog was a suspected boxer/pit mix and was completely unprovoked (we were not supprised Harley is very social and attends daycare). At 11pm the vet told us Harley would need drainage tubes in her neck, medication, and an estimated recovery of 7 to 10 days. The bill was over $400.00. The employee from Barking Hound contacted her manager to ask how the bill should be settled; and basically he stated Barking Hound was not responsible for the attack or the bill. My husband has spoken with two other employees since and gotten the same response. (a sort of polite ""screw off"") They will cover the boarding, but not any part of the medical bill. (we just asked for at least half). We may end up incurring added expenses if recovery does not go as expected?.It was a heartbreaking way to reuinte with our beloved family member. Watch out if you decide to use this facility or any of their other locations.
Cons: no responsibility if your dog is injured