I have not had my surgery yet so can not talk about that.
I had my first visit in Aug. I waited for almost an hour to be called back. When I went up to the window to find out how much longer, I happened to notice the sign in clip board and saw that, like 5 or 6 other people were scheduled to see the same doctor at the same time as me.
My visit with Dr Bruce was extremely quick. He came in, asked me what procedure I wanted and that was it. I guess they assume since you have already attended the seminar, they don't need to tell you much. He then sent me to see the girls, as he put it.
I then saw Jamie. She tells you about all the testing you will need. She was very nice but very hyper and seemed scattered brained. I guess they are just really busy and see so, so many people. She gave me my book and told me to get all those things done and then they will submit to insurance for approval. Well I made all my appointments that same day and had all my test completed within two weeks. That was two months ago. I even called at the end of Aug to let them know all my test were complete and ask if someone would call me back. I got no return phone call. That is another problem. You can never reach anyone by phone. You get an automated answering machine and you can leave a message on the main message line and they state, to give them 24 hours to return all calls. They hardly ever return any calls, at least in my experience. In the beginning, when I just wanted to get in for a consult, it took over a week for someone to call me back. That should have been my first sign. Ok now back to my story. Two months have past since all my test were completed. I have heard nothing from them. I finally called again the other day and got a real person. WOW, I was shocked. I think now they have hired a receptionist, who actually answers the phone. Anyway, I asked to speak with Jamie. The recpetionist told me she would have to email Jamie and she would call me back within 24hrs.
Jamie did call back the next day. I told her that it has been two months and I have not heard anything. She pulled my chart and said, ""oh, well I don't have a copy of your EKG"". So how much longer would my chart have sat there if I had not called. I immediately called the hospital where I had the EKG, ran down there, got the copy and took it to Bariatric Specialist. Do they not stay on top of this stuff????? How come it took two months and for me to call??? I am really not happy. They say now they are going to submit to the insurance. I have my doubts. I am concerned that my chart will continue to sit there for another couple of weeks or more before anything is done. Oh you also pay a $250.00 non refundable fee upfront out of pocket for paper work etc. They say it covers materials for their free seminars etc. Which actually is not free, since we are paying 250. They get your money and forget all about you. We will see what happens next. I will post again. I am going to hang in there with them since I really did like the doctor. He did my endoscopy, and he was wonderful. He came out after the procedure and spoke with me and my husband, he has a great sense of humor and is just extremely nice.
My advice to anyone going to Bariatric Specialist of NC, is to stay on top of everything. Call, Call, and Call, make sure you ask questions and know what is going on with your case. I think they see so many people and don't know who is who or what is what. So stay on top of them. Good luck.
Pros: Dr Bruce was very nice.
Cons: Office staff does not return phone calls ect.