I, personally, don't have an account at this bank but the company I work for does. So I have to deal with this bank and its associates many times. I would say this is an okay bank. The service can be slow sometimes and if you go in to get anything done, you're most definitely going to get a wait. But all the bankers here are really nice and friendly and will always work hard to get things done correctly for you. I like that about this bank. The friendly and personal service is something you don't always find at the larger banks.