I'm so disappointed because I will probably NEVER go back now. After an hour and a half massage for $65 which was pretty ok for the price, I went to give a $13 tip which is 20% for a no frills massage. The receptionist said "NO, the minimum tip is $15 so I am charging $80 to your card." It wasn't a suggestion, it was a statement. I was appalled. A tip should be at the discretion of the customer NOT the receptionist. Too bad because I thought I had found a convenient place to get facials and massages and even though there is nothing special about it, I understood the pricing. It was $2 more than what I was giving but the point was that I shouldn't be forced to give a certain amount of a tip if it is a tip and not the price. 20% is generous enough. The last time I was there, I gave a 33% tip because the massage therapist/facialist took an extra ten minutes with me to make sure my tension headache was gone. That was beyond generous but reflective of her extra care. They just lost a good 2 times a week customer due to bad customer service and even worse form. NEVER AGAIN.***UPDATED RESPONSE. Thanks for taking the time to respond. A tip is at the discretion of the customer defined as a small present of money given directly to someone for performing a service. While other spas may charge $90, please note that they include the perks of an actual spa such as a eucalyptus steam room and/or a Jacuzzi, showers, robes, slippers, toiletries and other amenities which you DO NOT provide. Your argument forcing clients to pay 25% more to assure the therapist in your no frills establishment is entirely inappropriate. As you stated, $2 should not be anything to be mad about, however, I find if this were truly the case, your receptionist wouldn't have forced me to give her $2 more therefore voiding the gift aspect of your argument in an attempt to belittle me for ONLY giving your therapist 20% or else they would say, as you put it, "UGH, not this person again." NEVER AGAIN!
Pros: No frills massage and facials available.
Cons: Force you to give over a 20% tip as a minimum on top of the price.