I am the owner of Bang Salon. I seriously apologize if you experienced the above issues in our salon. As you can read from other clients, it is not typical for our salon to be as you described. I'm not sure why you had a difficult time getting an appointment. Our salon is open 8 am to 8 pm during the week and 8am to 7pm on friday and saturdays. It is our policy for the receptionists to do everything possible to get you in. Because our stylists are all employees of ours, it is not a problem to see other stylists if one schedule doesn't work for you. I agree that parking at times can be a hassle, but we chose the location particularly because it had a parking lot as opposed to many other businesses that have to battle on street parking (which we have as well).
In eleven years, I have never had a stylist walk out on a client. If that did happen, they would no longer be working at our salon, so I'm not sure what you are referring to? Remember, if we don't do hair, we don't get paid, so we try our best to accommodate you. I'm sorry you feel that our stylists are only average. Unlike many other salons, we require our stylists complete our 18 month advanced training program following their schooling before they are allowed to be a stylist on our floor. They go through rigorous training and hard work so that we are all confident in their training in all aspects of being a hairstylist. Lastly, I am aware that customer service is extremely important and it can make or break your business, but thank you for reminding me there is always room for improvement. Again, I apologize and thank you for your comments.