My dog ended up at this pet hospital by accident. She was being groomed at the groomer in the store when the groomer injured her toe. Since it was their fault, they sent her over to their pet hospital, which was Banfield. My dog was well cared for but the staff wasn't very friendly and on the return vist, they claimed that my dog needed some unnecessary treatment which ended up costing me a lot of money. I got the feeling from this pet hospital that they were out to get my money and not looking out for the best interest of my pet.