My healthy kitten had his first vet visit on a Friday to have basic shots and a checkup. I had a scheduled appointment and still had to wait for 45 minutes by the front desk. After waiting we were sent to exam room 3 and waited again for 20 more minutes. While I was waiting in the exam room there was a dog barking in the backroom. I heard a nurse say "shut up dog" and rattle the cage door so hard their paper walls shook. The nurse came into the room and then the Vet. My kitten was taken to the backroom for a test. The Vet brought my kitten back into the room saying he had hissed at the nurse and she did not know why. I thought to myself, "I know why!"I signed up for the the package deal thinking that I would not have problems due to having a healthy kitten. Later that evening I decided that I was going to cancel my package deal on Monday after what I had heard the nurse say and the cage door rattling. On Saturday I found my kitten laying in stress, shaking, lethargic and very warm. I immediately called the vet. The nurse said that both vets were on their lunch breaks together and would not be back for around an hour. I called 4 times letting them know what was happening and that I would be arriving there very soon. I rapped up my extremely sick kitten in a towel and went up to Banfield. I waited for over 2 1/2 hours by the front desk for an emergency visit. My kitten started panting while we were waiting. I ran to the nurse in a panic. He had never done this before and it was not hot inside. The nurse said she could take him to the back and get water for him. I was not about to let him go to the back without me after the experience I had the prior day. She brought water from the back to the counter. There was a Vet that came out to the front desk to flirt with a woman for 20 minutes that had a healthy dog pickup. Meanwhile, I was still waiting with the emergency. I was finally escorted to exam room 2 being the last patient seen that day. The nurse came in and was leaning all over the exam table. She only asked questions that were on her computer screen. When it came to the screen page where it gave descriptions for the pet's eyes there was a pause. She said, "dilated eyes are not an option on the screen," so she skipped over it. The Vet finally came into the exam room. He was only in the room for less then 2 minutes and mainly looked at the computer screen. He sent his nurse back in and she started telling me what my kitten needed. She could not pronounce what she was trying to sell me while continuing to lean on the table. My kitten had fluids given and we left.The next day my kitten was having trouble breathing. We rushed him to a different Vet in Raleigh. He died on the way to the Vet. When we went to that Vet, they said that he should have received an allergy shot. This would have saved his life.I feel that on all levels this was the worst vet I have ever been to in Raleigh. They overbook for scheduled appointments, doctors take same time lunch breaks on busy weekend shifts instead of tapering them, they have a nurse who does not treat animals with kindness unless you are around, emergencies are treated as regular walk-ins, employees rely too heavily on computers verses basic knowledge of what they physically see, nurses are sent in to do the vet's dirty job of how much things cost, they have inadequate Vets on busy Saturdays, and they only want to tell you about their package deals and how much money you saved. Do me a favor and save a life not a dollar. It's not worth the risk of taking your pet to Banfield. Don't make the same mistake I did and regret it forever. Stay away from Banfield in Brier Creek.