Huge selection. Smart staff, who are actually available, helpful and pleasant (unlike Home Despot), can tell you where things are (unlike HD), and can tell you how to get a project done (ditto) and sell you what you need ("" ""). Quick service,no waiting, Fair prices, part of the 'True Value' family, offers 'True Value' specials. Great selection of art supplies across the street. Part of the neighborhood for years. Best resource in town for referring reliable, local contractors. You don't need to waste your time at a giant ""box"" hardware store, if you go to this real hardware store first.
Pros: No waiting, knowledgable sales people. You van find what you need.
Cons: If you don't know the neighborhood, it might be hard to find.