My experience with Balboa Island Jewelers has been a positive one, I was looking for a specific style pendant to match a colored stone ring I had, although they had a wide selection of wide gems and gorgeous stuff to look at, they didn't have the exact one I was looking for. They took the time to explain the custom jewelry design process and made one for me to exactly match the ring I had and exactly what I was looking for. I had an old Rolex that needed repairs, they took care of that for me too. There's not much they can't do in this jewelry store, the employees are very polite and professional, they're not just workers, they are professionals that have been in the industry for a while. I was offered something to drink while I waited and I never felt pressured. Highly recommend them.