We were about to remodel our kitchen and as a result needed to purchase all new high end (Viking, Sub-Zero, Asko) appliances. Our kitchen designer had warned us off of Baker and Wells but when shopping we were able to save quite a bit purchasing from Baker and Wells. We went ahead and ordered over $10,000 in appliances. A deposit was required and the balance due before delivery. As the remodel on our kitchen progressed we realized the a standard door panel would not fit on the Asko dishwasher we ordered. We called Baker & Wells and asked if we may switch to the same model Asko dishwasher but upgrade to a Stainless Steel door. Every person we attempted to speak with rude to us, they flat out refused saying they would not modify our order, we had signed a contract and we were bound to it. We had not yet taken delivery of any of our appliances. My husband was astonished and said then we will have to purchase our dishwasher elsewhere. They told us to go ahead, they have our deposit which they would not give back and the contract binds us to paying for the black panel dishwasher (the panel which were wanted to remove and replace with cabinet panels). Our salesman, who was very kind before we put a deposit down, hung up on my husband in regards to this. They would not take any more of our calls, and we hadn't even take delivery of our appliances yet. We resolved ourselves to taking the dishwasher we had ordered and eventually took delivery of all our appliances. Our 36"" Viking stove delivery was arranged by Baker and Wells. Upon unpacking and hooking up the stove the delivery guy turned up the griddle and told us ""You've got to burn this grease off"", it is a protective grease applied at the factory. It immediately burned in and turned the griddle black, and never has come completely off. Baker and Wells never once helped us out, they will give you a great price but their customer service is beyond appalling. Run from them, spend your money somewhere else!