I've had both experiences at this place, after MANY purchases, special orders, etc. The cakes have always been very delicious, with the caveat that the icing is too thick--yes, it's good quality buttercream, but does it really need to be over one inch thick all over? Too much is too much. I once purchased an apple pie that was truly inedible--the apples had an "off" taste that even my desert-crazed kid could not swallow. they graciously took it back and offered a complimentary item. At other times, the slightest request has been met with indifference, close to rudeness, and an absolute inflexibility. A birthday cake for a boy was covered in pink roses when I came to pick it up--the person serving from behind the counter honestly told me it should be changed--but the person doing the work glared at me unpleasantly. Another time I asked for the most minor change to the decoration on a cake and was told I'd have to pay for what amounted to about 30 seconds of work. The challah bread is very good. Too bad they don't have more fruit pies or tarts; everything is smothered in buttercream. Yes, there's good stuff here, but also room for improvement, especially in the attitude of management. The customer should not feel like the merchant is doing them a huge favor if a small request is made.