When I was searching for a caterer for my wedding, I really wanted two things: excellent food and excellent service. I received neither on my special day. Bagatelle Catering has received many "Best Of" awards, however, DO NOT BE DECEIVED. They are not justly awarded.
Francois Bertin, the owner, needs a serious attitude check. He actually got into a fight with my Bartenders (also good friends of mine) at my wedding because they wouldn't serve coffee and tea!! Nevermind the fact the we hired 3 waiters with Bagatelle to take care of this very thing. It was a buffet, so it is not like these waiters were busy attending to individuals. He then proceeded to pull my husband away from our reception and scream at him about how unprofessional our bartenders were (which were, incidentally, doing exactly what we asked them to do). He was rude to my family who were generously helping me set up for the big day. Prior to the wedding, he wouldn't return any of our phone calls or emails and he failed to give us proposals in any kind of timely manner - which, as one can imagine, gave us quite a bit of heartburn in preparing for the the most important day of our lives.
Our food was cold and it amounted to the cliched "crappy wedding food". Needless to say, I was very disappointed. However, thank goodness our wonderful bartenders took such good care of our guests. Thanks to them, they barely noticed the subpar food or the argument that ensued prior to the reception.