We were at the Bacara for our friend's wedding. The scenery was beautiful, and the rooms were fine, but our experience at the spa was awful. I had an appointment for a facial and was kept waiting for an hour (in my robe and slippers) after I checked in. When I finally found someone to ask, she said she would look into it and get back to me, and then kept me waiting another ten minutes. Finally, I got fed up and changed back into my clothes and went to the desk. They told me they were ""aware of my situation"" and that I should reschedule! My husband then asked to speak with the spa manager, who said she was surprised that I waited so long, and after my husband questioned further, she told him that the therapist cancelled at the last minute. AT NO TIME DID ANYONE APOLOGIZE!!! We finally spoke with the hotel manager, who offered me a complimentary facial on another day. I went back and had an average facial. At the end of the facial, I was presented with a bill for the full amount! I asked to speak to the spa manager to explain that the hotel manager intended for the facial to be complimentary, to which she said ""you can just sign it, we know its complimentary."" When I told her that this was a bill to make charges to my room, she said, ""Fine, we can put a zero balance if you feel uncomfortable"". \r
For the same price at other upscale resorts, I have had far better treatments with professional, courteous service, and Bacara offers neither.
Pros: weather, scenery
Cons: spa, service