Whenever I shop at Babies R us for the most part I receive excellent service on the sales floor. During their busiest times they have an associate stationed in each department and accommodate the rush with multiple registers open at the front of the store. My favorite feature of this store is the mothers room that is equipped with a couch and changing station for the babies. They usually even have diapers provided. The only thing that could improve it would be to have a fan in the room to circulate the air. It is definitely a mother friendly store.