Azuma Leasing

So far so good. Only been a week using Azuma but delivery went very well and washer & dryer are brand new. I have a year with them so we'll see. Hopefully all will go well. more

This service is absolutely abysmal. Don't use it - especially if you live in San Antonio. They only have 1 day per week that they're available to San Antonio so good luck trying to get a repair when you need it. Of course this is never communicated when you lease from them. Also beware of the inane hidden fees - you know like a ""cleaning fee"" because they appliances need to be wiped down (even though you can't move them). Then there's the good 'ol pick-up fee of ~38.00. I've sent an e-mail to ""customer service"" and no one reads it, designated to go to a ""manager."" I was asked to leave a voice mail for ""special elite managers"" during the business day when I asked the ""customer service"" person to transfer me to a ""manager"" who apparently was on another call. The Azuma saga continues. I was a long time customer but now it's not worth my time. My final pick-up is scheduled for June 1. I'm sure they'll pour on the fees. Good riddance. NEVER, NEVER use this service. EVER. more

HORRIFIC FROM START TO FINISH!!!! DO NOT USE THIS COMPANY - THEY ARE **AWFUL** more

Perfectly horrible experience. Disgusting equipment delivered, charged over $30 to deliver then charged over $30 to pick it up AND charged me a $25 cleaning fee (I am a sterile adult, that machine was already clean). They conveniently dont deposit automatic payments on time then charge a late fee - no matter how much extra I paid ahead I could not get them to stop the late fees. AND they call you AND email you EVERY DAY for the mistake that they are perpetuating. It would be cheaper and less maddening to just buy a washer/dryer and leave it behind, which is what I will do next time. Payments to Sears or Lowes would accomplish the same goal and you would not have to mess with these jokers. more

They will rip your money. Lot of overhead costs while closing the account. Please don't do business with these guys. It is better to new appliances if you are going to use them for long term. more

Worst company I have ever deal with . From day one the dryer is giving hard time to me .After 10 days I was frustrated and I called the customer service .Then the first dryer was replaced and I got another one . Second dryer is also having the same issue . Every time I called customer service I waited over half an hour . Now I am so frustrated that I have decided to discontinue their service . But I have to pay 3 months rent plus pick of charge which is around $220 to discontinue without even using the machine .Horrible Company . more

The delivery guy was very nice. Each time i speak to someone on the phone they are very helpful. The washer and dryer works great and saves me from having to go to the laundry room. Nice company. more

So, I called the local number given to me, the leasing office was very quick at processing everything. It was a Tuesday afternoon, I had my washer and dryer by Thursday morning. So the delivery guy brings them in and installs them... cool right? So after he left I noticed that he had hooked up the hot and cold on the washer backwards, and also decided not to level the dryer! Quick fixes but a little irritating. more

AZUMA leasing will STEAL money out of your personal account. I'm a 5 year customer and to re-pay me for my loyalty and the thousands I've spent with them, they went into my checking account and TOOK 2 months worth of payments for a bill I was a few weeks late on. STAY FAR AWAY unless you like the idea of being robbed! Cons: too many too list more

I used the website to set up and it only took a few minutes. I was very happy with my monthly rate. I got the date and timeframe I wanted for delivery. The delivery driver was very nice and helpful. \r The washer and dryer have been great and I love that Azuma sends me my monthly invoice via email! I highly recommend Azuma to others!\r \r Pros: website, service, friendly, price more

I rented a washer and dryer from AZUMA. They seem to get a bad rap here. I can't understand why. From the person on the phone to the delivery man, everyone was cool and helpful. I had the w/d for 6 months with no issues. I guess people just like to complain. Pros: Very Friendly more

Set up online and scheduled my delivery within a few minutes. Only had to wait two days for delivery so got it delivered pretty quickly. \r \r I was nervous at first as you may get new or used, but once it was delivered the equipment looked really good. It was used, but you couldn't really tell it so I was happily surprised by that. \r \r The driver was extremely friendly and polite when he made the delivery. Had to move before I expected and so I only had the washer and dryer for about 10 months, but everything went really well and they worked with me on getting the pickup setup quickly. So I thought it was a good service. Pros: Easy to Set-up, Friendly Service more

I setup on their website within a few minutes. They were offering free delivery, free 1st month, and their rate was cheaper than the other company I checked out. The driver showed up the next day on time with my equipment. He was very polite. I ended up moving to another apartment when my lease was up but they didn't have connections so I got on the azuma website and scheduled my pickup. I liked that I could do everything from the website as I'm not really a fan of calling into places. I'd definitely recommend Azuma to others. Pros: Price, Service, website, scheduling more

I do not recommend this company. Washer leaked rust on apartment's carpet. Dryer took 3 hours to dry light load of cloths.\r They picked equipment up equipment and spread even more rusty water on the carpet. Great! \r Now we have an old washer from them that empties the water through each part of the cycle. Not completely done checking out dryer as I am busy cleaning up the mess they made. Pros: speedy delivery Cons: appliances do not work and causes damage more

They did not tell me that the rental was based on credit. So I rented a wacher and dryer believing that I was doing so for $30.00 a month, then my bill came- for $58.00 a month. They do not disclose the rate to you prior to delivery and their customer service agents are rude as hell!\r \r Their appliances are old and worn out. The dryer would only go for half a cycle and turn itself off. Then we'ld have to wait at least an hour before we could turn it back on. Pros: online Cons: non-disclosure more

If I could give them 0 stars, I would. I cannot even explain how much I hate this company, especially their customer service and their billing. They charge my card for charges I do not approve. When I had to move, I requested the later time slot because I would not have the keys to my new apartment at 8 AM, but they called me at 7:30 saying they'd be there at 8 (because it was convenient for them). The amount I was told for installation was wrong. The people are very rarely friendly when I call, even though I'm furious and being extremely understanding. Overall....its just awful. I'd rather wash all of my clothes by hand in a bucket and hang them to dry for 3 days than continue using them. Pros: they have washers and dryers to rent, and they'll deliver/hook up Cons: fees are ridiculous, everything is done online (and super slowly), people are not friendly, overall they seem very disorganized. more

I had tried to update credit card payment information online but site would not allow me update more than my phone number so I called in, spoke to a representative, gave them my updated credit card information, which was all correctly used to charge the monthly bill for December. I then got letters stating my card was expired and began receiving text messages on my Cell phone from them telling me that my card was expired and finally that my payment was in default. So I called them today to discuss it but they swore they had no record of me calling the day I gave them the new card info they had already used!!! ""You only updated your phone number online that day."" \r \r I was happy to see the list of other complaints about this business which validated my utter disbelief in the disrespectful manner in which I was spoken to by their representatives who kept placing me on hold and hung up on me after telling me that I had no understanding of what they said. Calling back to speak to a manager, the girl asked me who I was and what it was regarding. I said I only wanted to speak to a manager about that and was transferred to a girl who identified herself as ""Marina ext#356, yes I am a manager."" She tried to tell me that the late fee was waived but I still had to pay it! I explained that if I had to pay the fee then it had not been waived. She agreed, ""but don't you see you will get it back in April? That's just how the system works."" Despite spending 1.5 hours talking, the manager was always unavailable- ""on the phone, busy, out for a little while"" etc., I even heard, ""the phones are just not working and I can't hear you but I have your number and the manager will call you back""--NOT! Total lack of integrity in a business I cannot support. more

To start with they never answer our email inquiry submitted on THEIR web site. Customer service NEVER answers, just the ""press this & that"" system. Finally ordered my washer & dryer online only to find out that the soonest delivery date is in 10 days. Took the day off work & waited for them. The driver expected a check in a DIFFERENT amount from the email that the company sent me the day before?? The dryer did not work when they hooked it up to test it. It was the ONLY set they had and the driver even said there were NONE in the warehouse!!!!!!! Tried calling the office, but the usual ""press this & that"" loop answered! I bet they expect me to sit by the phone and wait for them to call me and re-scedule and loose another day of work ... WRONG I'm taking my business elsewhere. Can't imagine what would happen if I need repair service!! Pros: On-line ordering Cons: ZERO customer service more

This company is EVIL!! They practice shady policies like when you have an online account, that gives them the right to charge your debit/credit card at any time for any amount! They did this 3 times to me in the past 2 months for amounts all over $100.00! Their claim is that I was past due. I was only late once paying my bill in the past 2 months and it was by 3 days! Now they claim they have to take the money out a month in advance! When I called them to question this- they acted as if I was still in the wrong! Rude people on the phone, horrible company policies! HORRIBLE! Even my lawyer spoke to them because I was so angry- and they told her I was lucky they didn't call the police and report the equiptment as stolen! Do not use this company. I'm dropping them immediately. If you don't want your identity or money stolen, do not use this company whatsoever because they will charge your card till there's nothing left on it. That's what they did with my card. Pros: There are no pros to this company! NONE Cons: Shady policies, high rates, horrible customer service more

June 2007: Received letter (company letterhead) - update credit card information online. Unable to locate form online - called Azuma - long waits/disconnected twice. Representative stated unable to update credit card information online. Representative updated credit card information - account fine. June 2007: No monthly payment withdrawn. Called Azuma, original representative did not enter credit card information correctly - resulted in no paid payment and late fees assigned. Representative re-entered credit card information, removed late fees since in error of entering the wrong credit card information, account paid in full/good standing. July 2007: Called Azuma ? checked if credit card information was correct and late fees removed. Credit card information was incorrect again - wrong security code! Representative re-entered credit card information, removed late fees from June, account good standing. July 23rd, payment was automatically withdrawn correctly. August 1st: Received several text messages at 6AM informing me of late payments! Called Azuma - transferred around several times among representatives - asked to speak to supervisor. Transferred to voicemail - left message - as of today have not received any phone call. August 6th: Called Azuma after I received voicemail informing me that account is past due! Received no real reason for problems and was assured late fees will be removed and account is paid in full/good standing. August 22nd: Payment via auto debit was completed correctly ? but they withdrew over $100 for late fees! Called Azuma ? now on speed dial - representative could not locate my account using either my name, phone #, address or account # - why? Called again - representative could locate my account but could not figure out why I got charged late fees - transferred to manager's voicemail ? no call back. Informed bank of situation - Azuma is no longer able to auto debit from my banking account. \r Cons: Customer Service, Accounting, etc. more