This was the first salon/spa I visited when I moved to Austin. I was less than impressed with the facility, the service, and the atmosphere. The woman at the front desk was pretty rude, and acted like answering my questions was a waste of her time. The facility itself was overwhelming and cramped, not relaxing at all. I was there for a bikini wax (which I had been doing for 5 years continuously, so this was not my first time) I specifically told the woman that I prefer hot wax, and sure enough she used cold. It was the most painful experience I have ever had and I cried the entire time. She did not appologize and when I spoke to the front desk about the situation, the refused to give me a discount or anything of the sort. I would not recommend this spa to anyone. There are plenty of other fabulous salons in Austin, don't waste your time as Aziz.