John Giardino, estimator at Carstar Avondale (4860 Elston Ave, Chicago, IL) was confrontational and dodging questions from day one. Customer service is obviously not their #1 priority, however making aprofit at whatever expense it means to an automobile owner is.\r
I had my doubts going to a body shop that has ties to insurance companies as a ""direct repair"" shop. My car is 10 months old, and was struck while parked by someone traveling at about 50 MPH.\r
When I did finally receive an estimate, the estimate was incomplete, leaving out major portions of damage (e.g. engine damage, interior damage, buckled roof). When asked about it, was blown off. Would only offer a initial estimate, refused to do a ""tear down"" and provide a revised estimate. Today, I asked for an estimate using new parts, and John stated ""No. I'm not writing you an estimate using new parts. If you want one, have your insurance company write one."" ""I think it'd be best if you take your car somewhere else."" At this point, he was yelling and extremely rude. I would not let them work on my kids wagon.\r
I am no stranger to automobiles. I owned a body shop years ago and have 15 years of auto body repair experience. I have written estimates, done all aspects of body repair, but currently I am a school teacher and professor at a university. I know what I am talking about when it comes to cars. Apparently, Carstar, or more specifically, John at Carstar has a problem with that.\r
Bottom line, my car has been there 18 days, and is the same as when it arrived. It is leaving by tow truck again tomorrow to go to another shop, and these chumps charged $475 for a 5.62 mile tow, $900 in storage, and a $100 administration fee (what is being administered?).\r
*UPDATE* Car was moved to another shop to get teardown estimate, which Carstar refused to do. Additional $9000 in damage found, not found previously by carstar. Block & Trans cracked. Thanks for the thorough estimate and quality service, Carstar!
Pros: Not one.
Cons: Everything involved