As both a landlord and sometime tenant, I'd like to thank your staff for their sensitivity to both me, presently a landlord, my tenants, and my property. Although my tenants are consistently encouraged to report the need for repairs, I know they understandably don't comment on some minor problem that they don't realize could become something more serious. Often, while repairing a small matter, your staff has noticed more serious needs on my properties. Their alertness to the whole situation benefits both me and the tenant. You are always informative and quickly obtain an estimate for the repair. This is important to the tenant's comfort and the well-being of my property. In the many years you've managed my properties, not one tenant has complained to me about how they were treated by your office. And as I said in the beginning, as a tenant, I would be thrilled to have a Management Company who cared as much about my comfort and safety in the house I rented as I did. I would recommend using Avalon Management as a renter and landlord.