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Autumn Leaves On White Rock Lake - 6 Reviews - 1010 Emerald Isle Dr Ofc, Dallas, TX - Assisted Living Facilities Reviews - Phone (214) 328-4161

Autumn Leaves On White Rock Lake

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1010 Emerald Isle Dr Ofc
Dallas, TX 75218
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(214) 328-4161
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Reviews

( 2 )
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( 4 )

Best

My mom loves this place because the staff are so nice and helpful. they are so quick to answer moms call light when she needs something. Mom has so many needs and we had tried 2 o...

Worst

They think employee are special some doing hair on job also housekeeper smoking marjiuana on the job parking a lot very unprofessional business. No one there does they job good al...

not perfect 4/5/2013

They think employee are special some doing hair on job also housekeeper smoking marjiuana on the job parking a lot very unprofessional business. No one there does they job good all play around joke about residents there do things on there time.not good I wouldn't put my sick parents at this facility. No rate them 1 performance more

Uncareing , building full of thieves 3/31/2012

This place is awful! They are very over priced the service and care is sub par! I am amazed that they are still open! PLease if anyone is investigating this place , do a thorough job. They are a bunch of uncareing thieves! The food is horrible and cold . How does a dry cold plain hamberger sound! Thumbs way down on this place! Shame on You! more

You will be so sorry 12/1/2010

I took my dad there for all of 10 days and will be asking his forgiveness for the rest of my life. The staff told my sister & I what bad daughters we were, refused to assist with anything, a very mean, power hungry "charge nurse" that tried to force us to use a home health agency SHE liked (for PT) and a totally deaf & blind director that just did not care if the patients got any care. Please do not bring anyone you care about here. more

nice staff and great rehab 9/14/2010

My mom loves this place because the staff are so nice and helpful. they are so quick to answer moms call light when she needs something. Mom has so many needs and we had tried 2 other facilities but the others do not come close to the care she is getting at Autumn Leaves. They actually have good food that mom looks forward to eating. I recommend this facility for rehab where my Mom started at for the first 2 months of her stay to the asst. living apt. where she is now. more

uncaring staff 8/2/2009

Recently a family friend was recuperating from knee surgery, and was at Autumn Leaves for rehab. Wow, 90% of the staff needs to find another form of employment. Should it take 35 minutes for the room attendant to come and assist the patients with their restroom needs??? NO. Should they taunt the patients regarding items in their room they cannot reach on their own??? No. Should they refuse phone service to the patients??? No. Should a patient still be waiting at 1:20 for a lunch tray?? No. I would refer to their facility as offering sub-standard care, but I would have to include the word "care", and thats not an accurate description of the employee's at this facility. I wouldn't take my dog there. This paticular family friend is now recuperating at home due to the poor care she received at Autumn Leaves on Emerald Isle in Dallas. There are people in life that are not meant to care for the elderly, this place is full of them. I could blame the attendants for the above referenced items, but I also do not excuse the fact that their superiors are responsible for their behavior. If they were doing their job, these people would not be allowed to keep their job. It was expecially unbelievable to witness the attendants coming into the room to help our friend go to the bathroom, and were rolling their eyes, and using slouchy un-interested body language. How do you think these people treat the elderly when there isn't anyone looking??? If I were you, I wouldn't take my loved one there to find out. more

Wonderful facilities 2/26/2009

Beautiful facility, always clean and cheerful. Residents feel a sense of family. more
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