Let me first say that I'm in the middle of a chapter 13 bankrupcy, and still making payments. I found a car on cars dot com that I was interested in, filled out the contact information, and I was assigned a sales person, Brama. There were warning signs from the start--Brama wasn't very interested in discussing anything over the phone with me, except that he was 150% convinced that he could get me financed, even with my bankrupcy. I wanted to come see the vehicle that evening, but he said he wouldn't be around. (and hey, I understand people have a life beyond me wanting to come see a car, so it was no sweat) Later that day I got a call from the sales manager, thanking me for choosing Go Nissan 104th, and I asked him if it would be alright if I could come take a look at the car that evening, even though Brama wasn't around. But I wanted to make sure it didn't interfere with Brama getting a commission. He said it was no problem, and even assigned a very helpful young man named Bruno to pull the car up for me to test drive. I loved the car, and heck I would have done the deal right there if I could have. The next day I got a call from Brama who said he'd arranged financing for me, I just needed to come down and do the paperwork. We had an appointment for 6:30pm. So I, my wife, and my daughter showed up a few minutes before the appointment, looking for Brama. Only Brama had gone home already. No call, no message, no nothing. Brama had just taken off, leaving us to swing in the wind. The finance manager came out and explained that he had been unable to get financing for me because I was still in the middle of ch13. And hey--I get that--I'm a difficult person to finance right now, this is not their fault. But it was obvious that Brama had been lying about being able to finance me. So not only had Brama lied to me, but he apparently didn't even want to waste his time meeting with me or even taking 2 minutes to cancel the appointment. Instead, he wasted my and my wife's time, not to mention the humiliation of having to stand out on the show room floor looking like idiots.
Now I know that there are bad salesmen at every dealership, but when the finance manager gave me the bad news that Brama couldn't be bothered to tell me himself, I asked if he could pass on a message for the sales manager to call me. I never received a call from him. In fact, I went from getting a couple calls a day from Go Nissan to being dropped like a hot potato. Apparently Go Nissan 104th management don't give a damn about their customers being treated like dogs. And too bad for them too because as it turns out I arranged for a co-signer, found a similar vehicle at another dealership, and gave them my business instead.
One bad salesman doesn't automatically doom a dealership, but obviously crappy customer service starts with the sales manager and works its way down. If you want to be treated with respect and dignity, I would highly advise avoiding Go Nissan 104th.