Demitri, the manager and Bryan the sale man are the most terrible customer service guy that I ever meet. I buy an Audi Q7 from them and I brought my brother in law with me when we go to the dealer and he also bought a Mercedes. Both car cost about 90k. This is my first time buyer so after I sign the deal, I realize that they just have one key for my Audi and when I ask them where is my spare key, they just try to ignore me and told me that I should read the description before I bought the car??? They never resolve for me that issue. Then he told me that he can help me discount 30% to make a spare key from Audi and his assitant will call me on Monday but it never happen. ( I bought car on Saturday )
Second, Demitri told me that he will send me a check of 100$ for refer my brother to buy his car but it never happen
Third, my brother in law also don't have spare key and when he ask Demitri he told my brother that he will send it over to his house and it never happen too. My brother have to drive from Tacoma to their dealer to pick up.
Fourth, when I call them, Demitri pick up the phone and immediately he said I'm busy now and I will call you back and hang up on me immediately. He don't even know my name or my phone number.
Never buy car from this dealer, they just want to make money from you and run away.