This morning I had a cleaning scheduled at the Monarch Dental office in Lake Worth. I should point out that this appointment was a rescheduled appointment from last Friday because someone from Monarch called me last Thursday to ask if I could reschedule my appointment because the hygienist had a doctor's appointment. I am not completely without compassion, so I assumed that it must be a pretty important appointment if the hygienist has to miss work because of it. Fine. I rescheduled. I showed up today at 10:02 for my 10:00 appointment. Yes, I was 2 minutes late...my fault. However, I then sat there for an entire hour, waiting for my name to be called. Because I have a life, I decided I would ask to reschedule my appointment AGAIN because I just couldn't wait any longer. So, I went up to the front desk and asked very calmly (although I was fuming inside) to reschedule because I had been waiting for an hour and couldn't wait any longer. At that point I was told that I had been "overlooked", even though I had signed in. I asked if there was something special I needed to do next time I came in to make them aware of my presence (maybe cluck like a chicken or throw paper airplanes at the receptionist?) . She said "no" and, to her credit, apologized for the mix-up. The person who was obviously her supervisor, however, had nothing to say about the mix-up and seemed perfectly fine with my walking out and never coming back. One may ask why I would wait so long before deciding to say something. Well, a very long wait is typical in this office and I have had to endure it MANY times, including with small children (which is enough to drive anyone crazy!) You may also ask why I haven't switched dentists. In answer to that, our insurance is fairly sub-standard and limits us to very few providers. I will, however, do my best to find a way to never have to go back there again!
Pros: Hygienist is friendly and competent
Cons: Ineffective "check-in" method, long waits, impersonal servic