Got my husbands wedding ring through them. They are Extremely unorganized! They kept promising to call when the wax form was ready or the actual ring was ready- every time, we ended up having to call them. They set up at least 3 appointments with us to come pick up the ring- every time, they had forgotten about it, and the person we needed to meet with wasn't there! When we finally got the ring- it had the wrong stone! The counter girl apologized saying, they'd been so busy lately! But I'd seen our paperwork, their original sketch, and they never bothered to write down what we wanted in the first place! They did the design for us on a computer screen, and we were assured that's what we'd get, I didn't think I needed any more confirmation in writing. They did end up fixing everything, and giving us a substantial discount, but we aren't 100% happy with the finished product, and it certainly wasn't worth all the headaches. I think they have bitten off more than they can chew with their recent expansion, and do not have the management skills to make happy customers.