My son and I stopped by for a pretzel. Maleigha waited on us. Another worker got us a pretzel, but it was too dark/done for my taste. I asked if they could switch it for another. Maleigha rolled her eys and made a face. I asked why the face and she got very defensive and rude. The other worker was very nice. I ask what the manager's name was because I would be calling. The next day I called. When I asked to speak to Jaclyn, the worker asked my name, if I knew Jaclyn and why I wanted to talk to her. I asked if she was supposed to screen calls. She said she would take my name and have the manager call me. I said no, I wanted to talk to her now. I spoke with the manager and she was very nice. Hopefully, this will go to the regional office. In 44 years, I have never been treated so rudely at any establishment.