I didn't know what to expect because I was my second hair cut in the last 8 years, but I figured they couldn't mess it up too poorly. Boy was I wrong. I guess the first problem was that the lady cutting my hair didn't understand what I was asking for. I don't want this to be taken the wrong way but there was a huge language barrier we could not get past. The lady simply did not understand what I wanted. She started the hair cut off by shampooing and conditioning my hair for seriously 20 minutes. Maybe some people would enjoy having a scalp massage for 12 minutes, but I had places to go. After a thorough massaging, she ran the electric razor around the border of my hairline. Why? I have no idea. After that no matter what I asked for it couldn't bring back the hair she freely hacked off, so I tried to salvage what I could from such a lousy cut. I guess for the most part it's better to stick with larger chains or well known places since they have credentials.