The exotic animal vet at this office is only available now on Mondays. This obviously is difficult if there is an emergency. When I did have an emergency on an off-day, I was given some advice that made no sense by the person that answered the phone. She obviously didn't listen to what I had said. When I asked to speak to the vet, she said he would call back and he never did. When I have brought in an animal, the vet is nice but her knowledge of guinea pigs doesn't seem much better than what I have gotten from my own research.