In September 2011, my husband and I ordered a new 2012 VW Passat TDI from Atlantic VW and gave the dealership a $1,000 goodwill offering. The car was ordered and we were told about 6 weeks for delivery. Six weeks turned into almost 4 months.
My husband continually called John Park, the sales manager, and after unanswered calls and messages, he finally told my husband in early January that the car had actually come in ten days earlier and was sold three days later! I guess our goodwill offering and custom order did nothing to assure this vehicle was ours. John Park did not sound sincere when apologizing for the mistake; the apology was ridden with excuses. John made ridiculously absurd compensation offers and did nothing to make up for his mistake.
While John Park was looking for a dealership to trade with, I took it upon myself to call several dealerships in the area to find the car I wanted. A couple weeks ago, John Park called to say he found a car for me. I told him that I was actually on my way to another dealership to look at the car and asked him how he planned to compensate me for my aggravation, time and his mistake. When I wasn’t satisfied with his answer of a small, negligible discount, he began yelling at me about what a great deal he was giving me. I was fed up to say the least.
I no longer trusted John Park and was unsure of his commitment to making this sale. I ended up working out a deal with Prestige Volkswagen in Turnersville, NJ and we drove home with the exact Passat TDI I originally ordered that night.
My husband made arrangements to collect our money 2 days later. When my husband got there, John Park was nowhere to be found and he never submitted the paperwork to refund us our money. My husband waited almost an hour to get our money back.
I will never recommend Atlantic VW or any dealership this sales manager, John Park, works for. In the state of our economy today, it amazes me that we would be treated in this manner and that a sales manager of all people wouldn’t care enough to take care of customers that already handed him money. The dealership held our money and reneged their side of the deal. I can only imagine this was an attempt by John Park to win two sales, even if that meant the original customers had to wait longer.
I’m happy we finally have a safe and reliable vehicle for my now more than 6-month-old daughter; I’m just disgusted that it took this long with this much aggravation.