I went in to the store located off Howell Mill Rd in Atlanta and had the worst experience of my life. When I pulled up I was greeted by a woman and I explained that I needed an oil change and I only wanted to use Havoline brand 10W-30 oil. She informed me they only had high mileage 10W-30 havoline oil which would cost me $49. I agreed to the price and went inside the store. I watched as they started to service my car and when the guy working on the car went to put oil back into the car he grabbed the regular 5W-30 oil. I immediately went up to the receptionist and told her he was using the wrong oil. She opened the window and yelled out to him to use the correct oil. He drained my car and about 20 minutes later, he grabbed the wrong oil again, he started to pump in 5W-30 High mileage oil, once again I informed her it was the wrong oil. I specifically asked for Havoline brand 10W-30. She opened the window and yelled 10w-30. Another 20 minutes go by and I seem the guy pull out 10W-30 Gulf port brand and started to pour in the tank. At that point I requested a manager, and she came inside and said they only had that brand and that they would have to have someone deliver the havoline 10W-30 from their distributor down the street, which should only take a few mintues and it would cost $29, but since it was ladie's day $19. I agreed to wait, and 30 minutes later they arrived with the oil. The manager showed me the bottle and it was the correct oil this time and she poured it into the tank. I walk back inside to pay and the receptionist told me it would be $54.00. I informed her that the manager told me it would be $19.00, she argued with me over the price and yelled out to one of the technicians and she came in and informed me since I requested ""special"" oil for my ""special"" car that it would cost $54. I informed her I was told at the beginning of my visit they had the correct oil, which they did not, and that it would only be 10 minutes, which ended up being well over an hour waiting, and that it would cost me $19 for regular 10W-30 havoline oil, which now was $54! I told her I refuse to pay that amount and I would pay the $19. After another 5 minutes of back and fourth she agreed and ran my card for $19. This was the biggest inconvenience I have ever experienced trying to get a quick oil change. The employees were rude and tried to take advantage of me because I am a woman. I know about cars and different types of oil and would not let them rip me off. I will be sure to report this situation to BBB and also post my review on every website I can find. This is unacceptable and I should not have been charged at all.