A few months ago we took our wool area rug in for cleaning. We had developed a stain on it and decided the best course of action was professional cleaning.
Atiyeh Bros. is a well known name so we decided to take our rug in to them.
When we did, the rug was examined, and we were told that it was definitely of good quality and worth cleaning. That was good to hear.
We were quoted a price, but told that the stain might not come completely out because it hadn't been 'dealt with' sooner. We decided to take the chance, since we were also told that at the very least, the stain would lighten to the point of being fairly invisible.
We left the rug and waited.
When we got the call to pick it up, we were told to bring something to wrap it in, which surprised us, because we expected the rug to be wrapped in plastic or something to protect it after cleaning. It was simply tied up with string and laying on a rack in the warehouse. The rug was not shown to us (which in hindsight we should have insisted on), but directly loaded into our truck.
When we got home and unrolled it, not only did we find that the stain hadn't budged (not even lightened - it looked exactly the same as when we had taken it in), but the rug was covered in red fibers (our rug is natural so it was quite obvious). It was either dumped in with other rugs at some point, or rolled up while laying on another one??? We'll never know. At any rate, no one bothered to remove the excess fibers before rolling it up. It took forever to remove the fibersl, and the more I had to do the angrier I got. The rug didn't even look clean. Even if the stain didn't come completely out we had expected the rug to look and smell cleaner.
We had figured that if the rug cleaning went well that we'd have Atiyeh Brothers out to clean our furniture, but I can truthfully say that won't be happening. We'll never do business with them again.
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