I wish I could rate this business with no stars.
I signed up about 2 years ago before I got married (I was trying to get a nice tan before the big event). To get the lower monthly rate, salesperson Eric Bowman convinced me to sign up for the 24 month plan ($34.95/month), telling me that I could cancel my membership at any time, without penalty.
He also said I could change rate plans anytime I wanted. The next month or so, I upgraded to a $54.95/month plan to be able to use the higher-end tanning beds. After the wedding, I tried to cancel my plan and was told I would have to pay 50% of what I signed up to pay them to end my contract, which the salesperson calculated as being around $650. I tried to switch to a lower monthly rate and was told I couldn't.
I felt duped by Eric and told the salesperson that he had lied to me but she said if I signed the contract, I was legally bound to it. I went home and re-read my contract and sure enough there was a line that said - I understand that my agreement is absolutely non cancelable - and another line said, - I understand that no other verbal agreements have been made to me other than what's been stated on this agreement.
I felt swindled but thought I had no recourse against this underhanded business practice because I had signed a contract. I reported it to the Better Business Bureau and am currently waiting to receive a check from At The Beach (which was promised to me over 8 weeks ago). This just goes to further solidify how poorly run At the Beach is as a company and how little regard they hold for their customers.
Bottom line: go somewhere else, like The Palms tanning resort. I've never had a problem there and they have never treated me with disrepsect. And the employees aren't pushy