I must say, I am very pleased with today's experience. Everyone at the New Hartford office was amazing, helpful and comforting. I had called earlier in the day with much apprehension. I was given options on how to proceed comfortably. The Dr. was wonderful. He took the time to explain everything step by step. When I encountered what I thought was pain, he explained it was pressure, thus helping me to face the extraction more relaxed. The assistant took the time to tell me how well I did as she had remembered me from the Rome office. This was my first dental procedure in 17 years and everyone in New Hartford Aspen Dental made it easier! Thank you for making today a positive experience. My Rome experience was not quite as positive, that is all I will say. My beliefs were judged unfairly by one of the staff. I was very turned off as was my husband, who witnessed the gesture. Today changed my views. I was not going to report it, but feel maybe you could let your staff know this. If they have an opinion about a client, make sure you are out of sight before you share it. To end on a good note, Aspen Dental as a whole surpassed my expectations. Thank you!