I started out at Aspen Dental in Torrington, but got poor customer service there. So I decided to switch to Aspen Dental in Bristol, which is also closer to my house. I called to make an appointment and they told me to call the office in Torrington and request that my file be transfered and call back in a few days to make an appointment. At that point I was already frustrated. Having worked in health care for over 10 years myself, I know they could have made the appointment for a week or so in the future then called the Torrington office themselves to get my file. But I did it. Now I call them to make the appointment only to find out they are not accepting new patients. Why not tell me this on my initail phone call? I only have one enrollment period at the beginning of the year, so I guess I am without a dentist til Jan of next year. I do not reccommend either Aspen Dental in Bristol or Torrington.
Pros: The office was clean
Cons: The front office staff is unprofessional, unorganized and not helpful.