Gail was awesome! I appreciated the text reminder! Although, I was not aware until after the cleaning, when my bill was presented, that it was out of pocket and It was not covered under my dental insurance. This is the first cleaning I have ever paid out of pocket. If I was notified by Aspen that I could wait two weeks to get a free cleaning paid for by my insurance, I would have waited, because it was a routine / preventative cleaning VS emergency!