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Ashley HomeStore - 1 Reviews - 5210 Preston Dr, Midland, TX - Home Décor Reviews - Phone (432) 617-7000

Ashley HomeStore

5210 Preston Dr
Midland, TX 79707
(432) 617-7000
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Ashley HomeStore - Midland, TX
Ashley HomeStore - Midland, TX


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I WILL NEVER BUY FROM HERE AGAIN. We ordered a dining room table on 11/13/10. We asked if it would be possible to have it by Thanksgiving. The sales lady said it could be possi...

Editorial review from Citysearch 12/26/2013

THESE PEOPLE! They do not stay true to their word, (call back(numerous times), delivery etc. The salesman will tell you what you want to hear just to get you to purchase all the things he wants you to. They won't give you your money back or return your call when you want to set up something else. The right hand doesn't know what the left hand is doing over here. Don't purchase a rug and leave it there like they encourage because they will sell or misplace it. Then lie about where it's really at. We spent thousands of dollars worth of furniture (8X10 foot rug, dining table, sectional with recliners, big king bedroom suit) here and they still have not called us back when they brought us a California king and we ordered a king a couple weeks ago. We need the shorter side rails but I bet we never see those. The delivery guys tried to encourage me to just decorate the extra space or get a Cali king mattress so they didn't have to take it back apart. I didn't want to even order the king suit because the trouble we had sending the dining room set back because it was unsturdy mad our salesman, Philip, told us that we could refuse it if we didnt like it when we got it. He claims to not have said that but my husband and I both heard him. They won't return your money. Don't shop here. We work too hard for our money to pay ridiculous prices for cheap furniture and to get poor customer service while we're at it. I can't say there was one good positive thing about any of my several trips to Ashley's Furniture HomeStore or the several times, several different people, including management, didnt return mine or my husbands phone calls on our things. When the couch showed up, it came in with a hole. The deliver guys will take it back but you will have to play phone tag between here, midland, and lubbock several times to get your missing piece. \r SO, hopefully you don't make the mistake we did. Go to SAMs and get your furniture. It's nicer, cheaper and the people stick to their word and take your calls. AND they don't get commission. Plus plus!! more

Ashley's Furniture in Midland is a RIP-OFF 2/12/2011

I WILL NEVER BUY FROM HERE AGAIN. We ordered a dining room table on 11/13/10. We asked if it would be possible to have it by Thanksgiving. The sales lady said it could be possible but would not guarantee (fine ok). We also ordered a bunk bed set too. Well come December 1st they finally call to schedule delivery of the bunk bed and the table but said that they could only deliver the chairs because the table arrived in Lubbock damaged. They said they could repair it and send it to us. I told them flat out NO that I did not spend almost $2K for a damaged/repaired table. I told them I wanted a NEW one. She got pissy with me and said that it could take up to 6 weeks to get in another one. I said I did not care. So I was told they would place an order for a new one. They delivered the bed and chairs for our table on Dec 6. Well on Dec 29th I called to inquire as to where our new table was. ( I spoke with Barbara the manager in Midland) who said it was due to arrive in Lubbock later that week. Ok fine! So we waited actually until the following week which was now January 2011. I called because I still had not heard from them. I spoke with Barbara again and was told the same thing that it was scheduled for delivery in Lubbock later that week. So I waited again. I called that Friday which was now January 14 and was told it was going to be a few more weeks. I was not happy by this time. So I went into the store on Jan 15 and spoke with a ""General Manager"" who after hearing my store got on the phone with the Lubbock office and was told that my table had arrived about 4 days previous and was just waiting to have delivery scheduled. So they set up a delivery date finally of January 19 and I was told they would call about 30 minutes prior to delivery. So finally Jan 19 comes around and I get a call around 9:45 am saying they were headed down my street and would be there in like 3 minutes. I told them I had to go into a meeting since I was expecting at least 30 mins notice. I asked if they could put me last on the list for that day. They said they only had 2 others after me and it would only be about 30 minutes. I told them that I would not be able to make and asked if they could reschedule for me. The guy said yeah we can bring it back tomorrow for you. So finally they said yes we will redeliver it tomorrow. Well they never showed up the following day. So I had to call Lubbock again and was told they could redeliver it on Friday the 21st. So WE FINALLY had our table delievered on Friday January 21st. BUT they forgot the leaf and said ohh well we can deliver it tomorrow to you. Ok fine. Well no one called or showed up. I have called Ashleys at least 5 times since then only to be told they show everything to have been delievered. I was told they were going to have to look into it and call me back. I was never called back. I finally had to call them back on February 3rd and I explained the situation again and after extensive research by one girl in Lubbock she found the leaf and asked if they could deliver it February 9th. i told the girl that I would not take time off work AGAIN and rather asked if they could just deliver the leaf to the Midland store and I would go pick it up. She told me that yes they would deliver it to the Midland store on February 11th and I could pick it up then. So i went to the store on the 11th and after waiting for more than 30 minutes I was finally told that they had no idea where my leaf was and that Lubbock was closed and that I was going to call or come back the next day. Well I called Lubbock on February 12th and was told they could not find my leaf and was going to have to research and call me back. I am leaving this comment on Saturday February 12 2011 (which is 92 days after we ordered it) and we STILL do not have our complete order. I will NEVER BUY FROM THIS PLACE AGAIN. We shall see if I ever get my leaf to our new table. I hope so. BUYERS BEWARE!!! more
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Owner Message

  • Retail chain with a variety of signature home furniture, decor accessories & mattresses.

Additional information

  • Hours:

  • Neighborhoods:

    Wydewood Estates