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Ashley HomeStore - 1 Reviews - 7919 Pat Booker Rd, San Antonio, TX - Furniture Reviews - Phone (210) 637-5533

Ashley HomeStore

7919 Pat Booker Rd
San Antonio, TX 78233
(210) 637-5533
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Ashley HomeStore - San Antonio, TX
Ashley HomeStore - San Antonio, TX


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All reviews seem negative


liars and theives... only care to talk to you until they have your money...and when you complain and talk to the manager, they tell you ""to be quiet so others cant hear you"" I s...

Editorial review from Citysearch 6/16/2012

liars and theives... only care to talk to you until they have your money...and when you complain and talk to the manager, they tell you ""to be quiet so others cant hear you"" I said, "" I have a right to complain and voice my opinion""... He said ""if anyone hears you I will have you removed by the police"".. I said ""you cant do that, I have a right to say that Im dissatisfied"" He said ""this is private property so we can do whatever we like""... then he walked off.... Nice, talk about stealing your money!!! Screw you over so you can only have an instore credit that can ONLY be used if you SPEND MORE THAN YOUR HAVE IN CREDIT, and then make you feel so uncomfortable or find a way to have you removed so you cant even use that!!!...they'll eventually run out of NEW customers and end up out of business because people wont return for the horrible after sale treatment they get the first time around... When we put a loveseat on layaway, I was told I had up to 48hrs AFTER the sale was ""complete"" to cancel my order and that at ""ANY TIME during the layaway period I could cancel and they would return all but $50 of my money""... Something came up and we decided to wait a few more months to buy, so we tried to cancel... they now tell us we loose all our money and that the ""layaway ticket"" was actually what they refer to as a ""sales ticket"" in their contract.. the salesman had told us that the sales ticket is received ""AFTER THE SALE WAS *FINAL* AND THE LAST PAYMENT WAS RECEIVED""... we specifically asked that since he talked us into this when we werent sure if we were quite ready yet...He told us to go ahead, its risk free minus the $50...Some of their papers say exactly what he told us, and some state ""48hrs after the sales ticket is complete"" 3 different papers, making it confusing since your signing what they make you THINK is the same thing... and again, the salesman told us the layaway was until you made all the payments and the sale wasnt complete until you made the final they wont stand behind what he said... also, when I asked to speak to a manager when I was denied my refund... The manager took my papers to the back and spoke with someone and came out pointing out where I had initialled... I explained again thas what I questioned that, and exactly what the salesman told me again and that ""layaway"" and ""sales or purchasED"" are different and how I asked the salesman several times to explain it to be clear... He said ""I actually do believe that he told you that it was after it's paid for, but I'm standing behind this written paper... If you want me to print out something that says *sales ticket instead of layaway ticket* I can do that right now, it'll look exactly the same, except one will say *sales* and one will say *layaway*.."" oh yea, THAT makes it right!!! Changing the papers AFTER the fact!!! NEVER buy from them!!!! I trusted their salesman to be honest when explaining what I was signing... But theres my mistake, trusting a crook of a salesman...They have plenty of bad reviews... I wish I would have read them before wandering into a store to look around... VERY dishonnest to even tell me that you know your employee told me something, but you werent going to back it because its not your problem.... I hope karma kicks them right in the butt and they get screwed over just like they screw people.... more
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Owner Message

  • Retail chain with a variety of signature home furniture, decor accessories & mattresses.

Additional information

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    Master Card, Visa