I had my eye on a desk made by Ashley Furniture before relocating. Deciding that it wasn't a good decision to purchase something new only to have a move create wear and tear we waited until we moved. I'm thankful we did. Ashley Furniture of Peoria had the desk in their store for me to see in person, instead of only seeing it online. Their show room had many others to tempt me, too!
Overall, I am most pleased with their service offered through their technician, Al. After delivery one of the drawers did not slide in and out nicely. I contacted their customer service number and let them know my concerns. I experienced very good customer service. No long waits. No runarounds. A real, live person who spoke to me and also used email when I contacted them that way.
Al came out to repair the desk. He ordered new glides and replaced them. He was thorough, courteous, and listened to any concerns I had about the pieces we purchased.
This service certainly influences us to consider Ashley Furniture for our future furniture desires.