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Ashley HomeStore - 3 Reviews - 3400 Grapevine Mills Parkway, Grapevine, TX - Furniture Reviews - Phone (972) 539-2117

Ashley HomeStore

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3400 Grapevine Mills Parkway
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Grapevine, TX 76051
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(972) 539-2117
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Ashley HomeStore - Grapevine, TX
Ashley HomeStore - Grapevine, TX

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Recently went in to Ashley's in Grapevine to purchase some furniture on one of their sale days. At the very end of the transaction (which took 45 minutes to comeplete!!!!) we wer...

Editorial review from Citysearch 7/12/2012

I live 2 1/2 hours from Grapevine and was visiting on the weekend of June 24th. I purchased bedroom furniture and office furniture in the amount of $3,500. The salesman told me that the bed was back ordered, but the desk would come in before the bed. He said it should arrive by the 16th of July. So I paid in full and in good faith put a deposit down for a trailer where I live and took the day off. Then I got a call on July 11th saying it would not be in tell the beginning of August. I can not get the deposit back on the trailer so I am out that expense. NOW the it is the desk that is causing the problems and the bed will arrive before the desk. \r \r I don't think they know what is going on!\r \r Then the salesman has the nerve to basically call me a liar. He told me he would never give anyone a specific date their furniture would come in by. He is right he didn't. He told me it would be IN BY THE 16th. SO I took that as it might come in before, but would be there by the 16th if it was not early. \r \r DO NOT DO BUSINESS WITH THIS STORE. AFTER YOU PAY THEY COULD GIVE A SH** ABOUT YOU OR CUSTOMER SERVICE. more

NO RETURN POLICY 5/11/2012

Recently went in to Ashley's in Grapevine to purchase some furniture on one of their sale days. At the very end of the transaction (which took 45 minutes to comeplete!!!!) we were told of their ""No return policy"". If for some reason the furniture didn't fit or we did't like the quality, color, etc. we couldn't return it for any reason. What??? What a way to not satisfy your customers. I would never buy anything, anywhere with a no return policy, I certainly wasn't going to buy furniture that way. They will not be getting my business ever with that policy. more

Poor Quality 2/27/2008

We purchased a desk, and after taking 2 1/2 months for it to come in, it was broken when we received it. The delivery crew didn't even put it together correctly. 30 minutes after they left , screws started falling out on the floor. 2 of the drawers would not even open or close. We called the store immediately and was told they would have to send out a technichian, but they dont' send anyone out for at least 2 weeks. So now I'm sitting here with a $1000 desk that can not even be used. They also informed me their furniture can not be returned AT ALL. This was our first purchase from Ashley, and it will be our last. Buyer beware! more

Broken furniture patched up and delivered as new 9/27/2006

Our new $1200 table and chairs were delivered with multiple cracks and loose pins(in table leaf), and (all)stripped screws underneath the table. The cracks were not new, as in ""created in delivery"". These were glued back together at some point in manufacturing or warehousing. This table should have been sold at auction or discount outlet. Among the chairs, all had mishandling scratches and nicks. One seat had been mounted incorrectly, resulting in the seat leaning to one side(it's supposed to lean slightly backward- off 90 degrees when mounted). Two chairs were sent to us with a replacement table. One of these had to be rejected since the stain did not match the rest of the chairs... they delivered two, so the stain did not match each other as well. This technician did not attempt some of the repairs, indicating the chairs should be replaced. Now the service manager is rejecting this request for replacement or further repair, as he received a positive report from the technician. My only recourse is to take digital photos, and send them in with a request for reversal of his decision. If you like buying furniture, and needing channel 5 news to back you up on service requests... buy from Ashley furniture. The table is beatiful, but don't look at the screws underneath; they are also stripped like they were installed using a cordless screwdriver that slipped; probably a bad tip on the drill. I plan to set up pictures on the web. I'll return later with links for all to see. BUYER BEWARE. more
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Owner Message

  • Retail chain with a variety of signature home furniture, decor accessories & mattresses.

Additional information

  • Hours:

    Sunday:Sunday:11:00AM-06:00PM,Monday:10:00AM-09:00PM,Tuesday:10:00AM-09:00PM,Wednesday:10:00AM-09:00PM,Thursday:10:00AM-09:00PM,Friday:10:00AM-09:00PM,Saturday:10:00AM-09:00PM,Monday:,Tuesday:,Wednesday:,Thursday:,Friday:,Saturday:
  • Payments:

    Visa, Master Card
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