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Ashby's Automotive - 46 Reviews - 6320 NW Kelly Dr, Kansas City, MO - Auto Repair & Service Reviews - Phone (816) 587-6747
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Ashby's Automotive

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6320 NW Kelly Dr
Kansas City, MO 64152
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(816) 587-6747
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Reviews

( 41 )
( 3 )
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( 1 )
( 1 )

Best

We appreciate that the problems with our vehicle were diagnosed and repaired promptly. It is now working!!

Worst

We used to really recommend Ashby, but our son went in for a vehicle inspection and came out with a much larger bill for some very minor issues (windshield wipers and air in the t...

Friendly 3/21/2014

The staff is friendly and knowledgable more

knowledge and friendliness of all your employees 3/16/2014

We appreciate that the problems with our vehicle were diagnosed and repaired promptly. It is now working!! more

Friendly and caring staff 3/13/2014

Love going here, I always get the best customer service and my car is always fixed promptly. more

Great dependable and trustworthy service. 3/6/2014

Great personable and dependable service and attention. They work hard to earn your trust and return service. more

Great Service 2/26/2014

Everthing is fine. You have the best repair in town. And that you are good business. To go to. And i tell everyone about you. more

Quick Repair help 1/31/2014

Great shop. They will try their best to get you on the road soon. Called them at 10:00, they had me in and out by 1:00. Great shop. more

Responsive and courteous to customer. 1/31/2014

Completes repair service as requested and communicates any issues found during work. Offers alternatives and suggestions on what to do regarding repair work needed. more

Very happy 1/30/2014

Everything was reviewed before any service was done and info was provided for any future service that might be needed. Very happy! more

Great service! 1/28/2014

I can always count on great service! more

oil change/lube 1/8/2014

Wasn't very happy with this visit. First oil change/lube at Ashbys. I've never seen a quick lube shop that actually lubed the truck. Every time I checked later at home, lube points were untouched. Figured I'd be safe with my old trusted Ashby shop. But I checked my ball joints afterwards, just to satisfy myself, and they hadn't been greased. Before I checked Hope assured me that they had been greased, praising the thoroughness of this mechanic. When the mechanic came out to talk to me he defended his inaction saying that too much grease was bad and claiming that one shouldn't grease the vehicle with every oil change. Since I've never had Ashby's do an oil change/lube on my truck he didn't know when it had been greased last. I also had said that I wanted the U joints greased. He said that he never checks U joints and hadn't greased mine but that he would then hit them on the second go round. There was poor communication between the shop and front desk on what was to be done and what was actually done. The mechanic was too slick for me, lots of rather condescending talk and rationalization. I think I'll check before coming in next time and wait until he's gone before coming back to Ashby's for more work. I have liked the manners and professionalism of the other mechanics I've dealt with there and suppose this was just an anomaly and reflects on this particular new mechanic and not the rest of the crew. more

My "go-to" place for auto maintenance. 12/16/2013

I always feel valued when I am at Ashby's. They have been my mechanic for many years, I can trust the advise and service I get. more

Great Service 12/7/2013

Ashby's always does a great job accommodating my schedule to get the work done on my vehicle. more

Prompt Service and great details 12/6/2013

I appreciate your candid advice and honesty. Telling me like it is, is important to me when it comes to what to fix as a priority. Thank you more

Honest, hardworking people, that do an AWESOME job! 11/2/2013

We love, love, LOVE Ashbys! We bring our cars here for everything, from oil changes, to engine problems. They are always honest, give you the best deal, their work is second to none and they are the kind of people you'd want to be friends with! Can't say enough good things about them. I HIGHLY recommend Ashbys! more

trust 10/12/2013

we are allways pleased with your service. The car is running at top speed great!!! more

Great as usual 10/2/2013

Had oil change and a check-over for an upcoming road trip, Ashby's found a small issue and fixed it right up for my trip! more

Service !! 8/26/2013

Always Good Service more

Customer Service 8/16/2013

Always Fair And Honest Staff Is Great!!!! more

Quality work 7/30/2013

Provided quality work in a timely manner. Went above and beyond work to get light changed. more

Good but not so good 7/20/2013

Took my car in to get AC serviced and Ashby's called me and said freon was low and that I needed to change my timing change. I agreed and had it done. All was well until I got into my car thinking that the AC would blow cold air sooner than it did, but to my surprise it cycled cool then warm air. I was hot, no pun intended, that the air wasn't working properly. I then called Ashby's the next day or two and told Hope, who is the greatest receptionist to talk to, about my issue and she said we will take care of it. I dropped it off that evening and she called me the next day to tell me that there was an issue with their equipment and that it contaminated the freon they put into my car, so had to recover all the freon and put new in. It works like a charm now. So, it's good to have a working AC and preventive maintenance done, but it sucks to have to inconvenience my family cause your car is in the shop. I would recommend Ashby's to all. more
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Additional information

  • Hours:

    Mon-Fri 8:00 AM-5:00 PM,Sat-Sun Closed
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