We've used Artistic Shower Door & Glass two times now. The first time was for a window. We had to chase and chase and chase them to come through with that. The second time we used them was for a shower door and we had to chase and chase them for that too. They couldn't find a piece, which held us back from doing other things. Finally, the found what was needed and the installers came. I really like the installation guys. Unfortunately, the shower leaked. It turned out that the clips needed more silicone. They had to come back to fix it. I guess I figured that if they've been doing this type of work for years and years, they should know to use more caulking and silicone at the start.
Overall, I really like this company and will and am continuing to use them again for other projects. I feel like Christina is a new employee, and that maybe they are trying to turn things around. I appreciated their work and that's why we continue to use them. I do think that their customer service could be a whole lot better, but as I said, I think they're working on that.
RESPONSE FROM Artistic Shower Door & Glass:
WE REALLY APPRECIATE YOUR HONESTY. WE APOLOGIZE FOR INCONVIENCING YOU WITH HAVEING TO CHASE US DOWN FOR YOUR WINDOW AND FOR LOSING YOUR PIECE OF GLASS. ARTISTIC SHOWER DOOR & GLASS IS WORKING ON IMPROVING OUR CUSTOMER SERVICE AND ALSO IN IMPROVING OUR CLIENT'S OVERALL EXPERIENCE WITH OUR COMPANY. WE VALUE YOUR BUSINESS AND ENJOY WORKING WITH YOU.ARTISTIC SHOWER DOOR & GLASS IS LOOKING FORWARD TO DOING MORE BUSINESS WITH YOU IN THE NEAR FUTURE.THANK YOU AGAIN FOR TAKING THE TIME TO COMPLETE OUR REVIEW.
ARTISTIC SHOWER DOOR & GLASS STAFF