I want to start out that I never complain on these sites, but this experience set me over the edge! This was the worst nail salon experience I have ever had. Being from out of town I expected that I could do no wrong by getting a mani/pedi anywhere in Santa Barbara, boy was I wrong. I should have trusted my intuition as soon I stepped into the place. but I was with a group of ladies, including my daughter and didn?t want to ruin the day by complaining. First, I had a pedi and the area was filthy, clipped nails all over the place, and dirty. I noticed too late that they do not sanitize the foot bath areas after each customer. Most of the message chairs were broken and customers complained but no one gave a damn. The staff was very unprofessional and rude. All during my time there the ?manager? was yelling and arguing with customers and obviously didn?t seem to care of any repeat business. He was a disheveled mess and sweated the entire time which make it obviously he has some issue going on. The guy that worked on my daughter stuck his tongue out at every customer that walked through the door, even she (who is 14) said the placed ?sucked?. Everyone of the customers complained and no one would listen, they just ignored everyone. The lady that gave me my pedi said no one ever comes back! Hello no wonder!! They were such a mess that when we were done they didn?t even acknowledge me as I walked up to the register to pay. I was completely ignored! I then walked outside, sat and drank my latte for 20 minutes and they still didn?t acknowledge me so I left and for the first time in my life didn?t pay for a service and I didn?t care, because obviously they could care less. If there was a show called Salon Nightmares this would be a front runner. I can?t believe this place is even in business! Someone needs to shut down this place! Zero - Minus Stars!