don't know what happened, but service is not up to par anymore. booked a service for myself and my mother for a haircut. we were supposed to be scheduled with two of their regular stylists. when we get there (on time, mind you) we have to wait fifteen minutes. not really a problem, its a saturday afternoon and i can see that they were busy. my mother gets the correct stylist, but i still have to wait. i see her finishing up with her client, so i think, 'great, not much more time to wait'. and then she walks over... to take another client. WHAT??? so i figure that she might have been backed up, but the staff said nothing to me. then another girl calls on me to get my hair washed. it wasn't until after the wash that i realize that this was the person that was going to cut my hair! she was the new talent, meaning that she wasn't established there yet (and in my opinion, not as experienced). her cut was not at the level i expected of this place.
before, when i would go here, they offered two "sensory treatments" complimentary with a haircut. there was no mention of any change or anything, so when my stylist asked what i wanted, i told her i wanted a facial and a hand massage. she told me that they only give one treatment now as it was the new policy. huh? my facial was just a step above an impatient mother wiping her very messy kid's face off. and i've had good facials here- even great!
when i was asking her opinions on how to cut my bangs, she sounded unsure and not very creative. then, when she lopped off my bangs (way too short, i guess she was taking too long with me) she actually tried to style my hair WITH bobby pins, saying that these were her saving grace. WHAT? i go to a hair salon to make my hair look good WITHOUT accessories or doodah.
totally disappointed with the service, totally unhappy with my hair. at least sonja did a great job with my mother's hair. i will never go back here, nor will i ever recommend anyone here again. this place has gone downhill.