We have been bringing our pets to Arrowhead Animal Hospital for more than 16 years and have had nothing but positive experiences there. Dr. Pfretzschner tended to our Irish Wolf Hound and our yellow labrador through most of their adult lives and into old age. When our labrador had heart failure and died late on Christmas Night, Dr. Pfretzschner and one of the staff met us early the next morning to help with our dog's remains, and they were so kind and compassionate. Then, a few months ago, our 1 year old black labrador managed to get away from us to chase a rabbit near a busy road. He was hit by a car and we didn't think he would survive the drive to the vet, but when we arrived at Arrowhead some of the staff came out to help bring him inside the buidling, where they immediately surrounded him and began tending to his injuries. Over the next several months our dog required surgery and lots of care, but Dr. Cordell was very generous with his time and gave us thorough instructions for physical therapy that we could do at home to help him heal. He told us to call any time with questions or concerns, and he frequently called to check on our dog between check-ups during the healing process. More than once, when our poor lab was in too much pain to be moved - he would literally wail if we moved him - one of the vet techs went out of his way to drive to our house to administer shots without charging for the visits. It was so overwhelming that he would do that to spare our dog pain.