When I picked up my new Cadillac XTS, it had been prepped but the weather was inclement. The sales manager, Ray D., offered to have the car re-detailed when my first service was due. I just brought it in. The car was inspected carefully, checked for any updates, and sent off to the prep area. I used a loaner car and picked up the brand new looking car the next day. I've been a customer there for years, and these folk just keep getting better and better. I travel a considerable distance to have Arroway Cadillac service my car because they are thorough, efficient, courteous, and go the extra mile any time they can. Kudos to Joe, Vinny, the service techs and the prep guys! GREAT JOB!