To start, on Friday night I receive multiple phone calls stating the driver was not able to find my house. I called back and let them know that they were one day early, my reservations were for the following night. They checked my address and it was listed incorrectly, hence why they were not able to find my place. The man on the phone changed the reservation and insured me a car would pick us up the following night. The car that picked us up was NOT what I expected. I asked for tinted windows and was told it would not be a problem. The car we had not only didn't have tinted windows but it had dirty windows. The seats were not clean and the car was not vacuumed and looked like it had not been cleaned out in some time. The windshield was cracked, there was an old newspaper in the pocket of the backseat and gum in the ashtray. Needless to say, I was NOT happy. I had done this as a surprise for our two year anniversary and felt like I had been ripped off. I have been in cleaner cabs! When I spoke to the woman on the phone she said to ""call 20 minutes before you are ready to leave the restaurant and the car will be waiting."" I tried, but it took 4 phone calls to get their dispatcher to pick up the phone. I was then told he would be there in seven minutes. After 10 minutes we walked outside and there was no car. Another 10 minutes later the car finally arrived.\r
Now for the positive; the car that picked us up after was MUCH nicer. It was what I expected, clean, with water and mints. The windows were clean and tinted, there was no garbage in the ashtray and the floors were vacuumed. This is the only thing that saved this review from being a total bomb. At this point I will NOT be recommending Around the Town Car Service to any of my friends or using it myself, it is just too much of chance to take on a special occasion. From looking at the reviews 2006 was a good year, I am not sure what was changed, but I would go back to the old way of doing things!
Pros: Second car was clean and driver was nice
Cons: First car was very dirty second clean, came on the wrong day, one driver on time, one late.