Seriously, whay more do i need to say?
unfortunately, much more. The plumber tried to tell me that my pipes are all frozen because even though it was 22 degrees out, the "real feel" is only 4 degrees so they are definitely frozen. Only living things are affected by "real feel"! They were not frozen. Then after I specifically asked the company to have a 3/4 hp pump to replace what I have and need, when they got there, they of course only had a 1/3 hp pump. Then proceeded to explain how a 1.25" copper pipe can only discharge 40 gmp so it can't handle a 3/4 hp pump!
Definitely not true! Instead of losing the $89 call fee and waiting for another company to come and getting my basement flooded in the meantime, I had no choice but to bite the bullet and have them lose a customer. He then tried to scare me into replacing another pump, yes, for another $571, because it was burned out due to running, which it was not! Basically if I didn't know any better, I would have given into, what I would definitely call scare tactics, got two pumps replaced, a replaced backup system and all new piping for just a single burned out pump! Needles to say this is exactly why people fear calling 'professionals' to service things. This was outrageous. Please believe this review, do not ever call this company! Companies with these kind of practices need to be taught this is unacceptable.
RESPONSE FROM Arnold & Sons Plumbing Htg:
Very hard to respond to a complaint about SERVICE & PROFESSIONALISM when the author of the complaint wasn't even present for the service call.
That being said. Wind Chill would have been better choice of words as i discussed that with the technician.
We were dealing with a lot of frozen pipes the past weeks but that doesn't mean that is why your sump pump failed. It was a big reason why others have failed, but he was speculating so i have encouraged him not to. "Reel Real" is a bad choice for words. So thank you for bringing that up.
If he stated that a 3/4hsp pump wouldn't pump through and 1.25" pipe he was wrong. However he should have just said we dont carry 3/4hsp pumps. We dont carry a variety of pumps as its redundant when considering there is no flow requirement to discharge effluent water... only that it doesn't fill the basement. This pump has always been the best average size pump for almost all needs.
If you had needed a 3/4 pump it would have been easy to stipulate that when you made the appointment.
Regarding another pump on the other side of the basement in a closet? Our technicians are trained to assess all potential problems and yes for sump pumps, even if they work, the time to replace them is when they have reached a certain age and ARE STILL WORKING, not wait until they fail. The technician followed protocol and offered up the replacement option for that pump as well.
There was no trickery, or deception in fact the very reason we give pricing up front is to be as transparent as possible.
If you are pissed about the cost then ok, we don't apologize for our pricing, but the technicians did nothing deceptive. They arrived at a prescheduled time, assessed the problems, offer solutions and gave pricing OPTIONS.
You cannot honestly judge SERVICE and PROFESSIONALISM when you weren't even there Stephen. Just thought people ought to know.
I bet if this were a home you cared about and lived in and there was a risk of it flooding, $571 would seem pretty reasonable.