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Arnecilla, Jennifer, Md - Austin's Friendly Family Med - 6 Reviews - 7600 Burnet Rd 270, Austin, TX - Surgeon Reviews - Phone (512) 377-2336

Arnecilla, Jennifer, Md - Austin's Friendly Family Med

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7600 Burnet Rd 270
Austin, TX 78757
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(512) 377-2336
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Reviews

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Best

Dr. Arnecilla is one the best doctors I have been to! On my first appointment, she told me what my condition was without me having to tell her! Since then she has helped me find ...

Worst

I HAVE BECAME A NEW PT OF THE CLINIC AND THE ENVIRONMENT WAS SO UNPROFESSIONAL. THE FIRST THING I SAW WAS A LOT OF PEOPLE UP FRONT NOT DOING ANYTHING. THEN ON TOP OF THAT THERE WA...

AWESOME DOCTOR 7/27/2011

Dr. Arnecilla is one the best doctors I have been to! On my first appointment, she told me what my condition was without me having to tell her! Since then she has helped me find the right medications/treatment! Yes, she had a couple of receptionists that were rude but that has been corrected. Melissa is an awesome receptionist. Her nurse Maria is also awesome! Everytime I walk in the office we joke and laugh. Yes I have had to wait a little longer to see Dr. A but it is rare. ( Every doctor's office has had this problem) I have never felt rushed or like I don't matter. I have recommended her to family and friends who love her as much as I do. DR. A ROCKS! more

The WORST doctor I have ever seen!!!!! 7/26/2011

I found the office dark and gloomy in a bank lobby. The staff is unfriendly. My appointment was at 2:30 and I waited for 2 1/2 hours. The walls are plastered with 8 1/2 x 11 paper with the office RULES and threats of how you will be charged exorbitant fees if any of their rules are not followed (i.e. 10 minutes late for your appointment is an extra co-pay). The multiple pages of the new patient data forms and office rules must be initialed on each line , and then signed, dated with date of birth and SS# at the bottom of each page. The nurse said put down your first complaint plus any further complaints you might have as a patient. After waiting 2 1/2 hours it is now 5 o'clock. The doctor rushed in the room and said let me look at your finger which was the last item on my list of problems. . I told her my records were sent to her by my primary care doctor who had moved and I had come to her for a refill. She said it was closing time and she didn't have time to refill my RX's. I told her my first reason for making an appointment was a prescription refill only and the finger was not an important problem but the nurse had insisted i write it on the list. Her nurse told me she had to know everything before she saw me. I told the doctor I have been waiting 2 1/2 hours for her and made the appointment only for the refill . She said ""NO"", COME BACK SOME OTHER TIME and if you don't like it, go somewhere else. She was too busy to fill medicine. The doctor got in my face and told me I don't want to see you. I told her I would glady leave . As I was leaving she shouted at me down the hallway, I could get my medical records for $25.00. The WORST DOCTOR ANYWHERE!!! more

i love dr arnecilla! 3/3/2009

I love dr arnecilla. she really cares about her patients. so different then any other doctor that i have seen. tasha is not bad herself. she seems too really be able to keep things together. she seems to have medical experience and knows what she is talking about when explaining things , not like the young people that were in her position before. great addition to the office! on the other hand dr arnecilla should really think about replacing maria for someone who wants to work and seems to like their job. more

UNPROFESSIONAL BEHAVIOR 10/15/2008

I HAVE BECAME A NEW PT OF THE CLINIC AND THE ENVIRONMENT WAS SO UNPROFESSIONAL. THE FIRST THING I SAW WAS A LOT OF PEOPLE UP FRONT NOT DOING ANYTHING. THEN ON TOP OF THAT THERE WAS A KID RUNNING AROUND BEING LOUD. I ALSO WAS WAITING IN THE EXAM ROOM AND I COULD HEAR ALL THE NOISE OUTSIDE AS WELL AS THE NURSE OUT RIGHT SAYING INAPPROPRIATE THINGS ABOUT THE DOCTOR AND ANOTHER PT AND SHE WAS SLAMMING THINGS AROUND. OTHER THAN THAT THE DOCTOR IS TOO DIE FOR. SHE REALLY LISTENS TOO YOU AND DOES NOT RUSH. I RECOMMEND THE DOCTOR AND DAY. Pros: OFFICE NOT PROFESSIONAL Cons: VERY CLEAN AND IN ORDER more

Great Doc 9/18/2008

Dr Arnecilla has only two staff, so you sometimes have to leave a message. But she makes up for that by being a great doc. She's a wonderful diagnostician, a gentle examiner, and she always explains everything well. When I need a referral to a specialist, I get it from her office in the mail before I get the copy from the insurance company.\r \r I read the other review, and I think the reviewer needs to go to a doc in a bigger office with lots of staff. Sounds like s/he can't deal with the small office situation and the natural constraints of that kind of operation. more

AVOID ARNECILLA AT ALL COSTS 3/7/2007

GLBT; BEWARE. This doc is a POSER at best, the GLBT will know what I mean. Arnecilla boasts premium patient care, tells you she is a listener and has your bests interests in mind, not the HMO's and she's is one of us and claims to identify with health concerns and lack of patient care in our community. However, my experience was anything but that. She talks the majority of the time you're there (which may only be 15 minutes), she's incredibly arrogant and defensive and gives the appearance of unprofessionalism. The wait is excruciating. The care is substandard. The office staff are lethargic and rude. I expected far better care from a small practice with a lesbian doc. The last straw was when I had an emergency and needed to see her or at the very least, talk to her on the phone about the problem. The nurse Maria who takes all of her calls told me the doc was only working a half day and couldn't tell me if I'd be able to see her or if she'd be able to call me back. Arnecilla tells her patients that if they call, they will get a response, that she always returns calls to her patients. I found out this was far from the truth. Not only was Maria unwilling to even tell me if Arnecilla would get the message, she hung up on me. The doc called back just before 5pm. Apparently Maria told her that she'd offered me a 10am appointment and that I declined. I called the office after 11am and was never offered anything. The problem is Arnecilla doesn't know that because it's impossible to get through to her without getting through Maria. This nurse outright lied to me and the doc. When the doc called back, she was only interested in defending her employee (the hanging up part). It took her 15 minutes to get around to asking why I called in the first place.\r I can't say I was surprised. Maria never speaks to the patients and has always been rude at the office. I shouldn't have expected different on the phone. My advice: You can do better in Austin, even if the doctor is straight. Pros: Convenient location Cons: Rude staff and doc more
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Additional information

  • Hours:

    Mon. - Fri. 9am - 5pm;Sat. - Sun. CLOSED
  • Payments:

    Master Card, Visa
  • Neighborhoods:

    Allandale
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